New industry born out of 'frustrating' aged care system

Canberra Times: 

Aged care navigator and chief executive of Independent Care Solutions, Luisa Capezio, said it was important for prospective aged care home residents to do their research when it comes to a facility's history.

Read article: https://www.canberratimes.com.au/story/6218111/treated-like-a-dog-aged-care-sanctions-offer-some-reprieve-to-pained-residents/